is an online money transfer system which enables you to send money overseas. You can transfer money from a smart phone, tablet or a computer. Our highlights are:

• It is quick and simple. Create an account now.
• Your money is safe and secure with us.
• We offer best exchange rate.
• We verify our customers to comply with the regulations.
• Your data is safe with us. View our privacy policy.

At , we offer:

• Cash pickup: Your recipient can collect the physical cash from a supported location within ’s local partner network.
• Account Deposit: You can deposit money directly into your recipient’s bank account.

Creating an account with us is quick and easy. You can register with us using your email Id and a valid Australian mobile number. Click here to register.

As a financial institution, we need to know who transfers money with us. Hence we require a valid photo ID to verify your identity. We also require your email ID and mobile number where you can be reached for any communication.

You can edit some details in your profile immediately after signing up. However, there are a few that you will not able to change yourself once you have created your first transfer.

• Name: We do not permit the name change after your first transfer. In certain circumstances, if you still require updating your name, you can contact us at .
• DOB:We do not permit any change after your first transfer.
• Address:You can update your address from ‘My Profile’ after submitting the necessary proofs.
• Email:We do not permit the change in email ID.
• Mobile:You can update your mobile number from ‘My Profile’ section after verification.

At any point of time, you can update your agent from ‘My Profile’. You may enter the postcode/suburb to find the agent that will be convenient for you.

You can add a new recipient from ‘My Recipient’. You can also add a recipient on initiating transfer through ‘Send Money’ or through ‘Rate calculator’ on the home page.

If we have already verified your recipient, we do not allow you to edit the details. However you can delete a recipient irrespective of their verification status.

As a financially regulated company we are required by law to verify all of our customers. This involves identity verification. Hence we collect a copy of your government issued ID and verify the details.

ID documents we accept include:

• Driving License
• Passport

While you submit the ID please make sure that:

• Quality of the image is good
• Expiry date of the ID is a future date
• Details on the ID, match with the details you entered on the profile

You can send money any time, as our service is available 24 X 7.

We cover 100+ countries and support 30+ currencies. The services we offer vary depending upon the country.

• Countries for Cash payout
• Countries for Account Deposit

When you make a transfer request with us, we generate a PIN, which is to be passed to your recipient. The recipient can disclose this number to the bank or agent over the counter along with a valid photo ID for identification and collect the cash.

There is no limit for the amount you can send through . However, cash payouts to recipients are subject to the limits prevailing in respective countries. We might also ask you to submit satisfactory documents to prove the source of funds, if your monthly transfer exceeds a pre-defined limit.

The fee depends on the country you are sending to and the service you choose to use. To check the exact fees for your desired transfer, go to the Home Page and select ‘Send Money’ option. Choose the country; receive mode and the send amount/ receivable amount. You will be able to view the fees and the current exchange rate.

We have an experienced and professional team who monitor the currency markets round the clock, striving to provide you the best exchange rates at all times.

On booking a transfer request, we guarantee the same exchange rate for 24 hours from the time the transfer was booked.

We provide multiple payment methods for your convenience. When you submit a transfer request, you are prompted to select one of the below payment method.

• Internet Transfer Use the 'Bank Account Details and 'Transfer Reference No.' provided in the transfer confirmation mail and remit the amount through net transfer. Net transfers received by us will reflect in your Account Statement on the next business day.
• PayID With PayID, you can pay money straight into our account, near real-time* without needing to know the BSB and account number. Login to your banking app/website, choose PayID as payment option and input provided PayID to complete the payment.
• Pay at agent Location In addition to the online methods, you can choose to make your payments at the agent location. Please note that, this option is currently available only at selected agents.

Yes, you may transfer funds 'in advance' to us, prior to booking a transfer request. Transferring funds 'in advance' is recommended if you are constrained by transfer amount limits, imposed by your bank. It would also expedite your money transfer.

Once you submit a transfer request, we will send a confirmation mail to your registered email with the transfer details. We also generate a receipt which will be emailed to you on receiving the payment from you.

If the transfer is yet to be processed, you can create an amendment request for your transfer and it can be tracked under ‘My Requests’.

Select ‘My Transfers’ from home page to get the list of transfers. Select the transfer which has to be cancelled and click on the ‘Cancel’ button. You can apply for cancellation, only if the transfer is still under processing.

Usually we take 2 - 3 working days to process your cancellation request and refund you. This might vary depending upon the country and the service you selected.

We ask for additional documents in the following cases.

• Your ID has expired and we need to re-verify you
• As part of KYC, we might need more details to verify your identity
• You have exceeded your monthly limit and we would require proof of source of funds

The time taken to credit your recipient account depends upon your recipient country. Generally we credit your recipient account, within 1 business day.

Your payment might be delayed for one of the below reasons.

• You have not made your payment
• You have not provided proof of source of funds
• Your recipient is yet to be verified
• It is a public holiday at your recipient’s bank

If you still face any issues, please contact us at 1300 557 817.

Please verify if your recipient

• has a valid photo ID
• have the PIN number shared by you
• is at the correct cash pickup location

If you still face any issues, please contact us at 1300 557 817.

Most definitely, we use 256 bit SSL security on our website. This offers highest level of data security. Our company is also regulated by the AUSTRAC and we employ a high level of anti-money laundering and compliance data analysis techniques to ensure data integrity and security for our clients. Further, your money is transmitted only through leading international banks and reputed payment service providers.

has a well defined privacy policy to protect your personal information. We collect minimum required personal information for successful completion of your remittance and to comply with regulations.

• Check your browser. works best on Google Chrome
• Enable cookies on your browser.

If you still face any issues, please contact us at .

• Check if your app version is up to date
• Restart your app

If you still face any issues, please contact us at .