is an online money transfer system which enables you to send money overseas. You can transfer money from a smart phone, tablet or a computer. Our highlights are:
At , we offer:
Creating an account with us is quick and easy. You can register with us using your email Id and a valid Australian mobile number. Click here to register.
As a financial institution, we need to know who transfers money with us. Hence we require a valid photo ID to verify your identity. We also require your email ID and mobile number where you can be reached for any communication.
You can edit some details in your profile immediately after signing up. However, there are a few that you will not able to change yourself once you have created your first transfer.
You can add a new recipient from ‘My Recipient’. You can also add a recipient on initiating transfer through ‘Send Money’ or through ‘Rate calculator’ on the home page.
If we have already verified your recipient, we do not allow you to edit the details. However you can delete a recipient irrespective of their verification status.
As a financially regulated company we are required by law to verify all of our customers. This involves identity verification. Hence we collect a copy of your government issued ID and verify the details.
ID documents we accept include:
While you submit the ID please make sure that:
You can send money any time, as our service is available 24 X 7.
We cover 100+ countries and support 30+ currencies. The services we offer vary depending upon the country.
When you make a transfer request with us, we generate a PIN, which is to be passed to your recipient. The recipient can disclose this number to the bank or the provider over the counter along with a valid photo ID for identification and collect the cash.
There is no limit for the amount you can send through . However, cash payouts to recipients are subject to the limits prevailing in respective countries. We might also ask you to submit satisfactory documents to prove the source of funds, if your monthly transfer exceeds a pre-defined limit.
The fee depends on the country you are sending to and the service you choose to use. To check the exact fees for your desired transfer, go to the Home Page and select ‘Send Money’ option. Choose the country; receive mode and the send amount/ receivable amount. You will be able to view the fees and the current exchange rate.
We have an experienced and professional team who monitor the currency markets round the clock, striving to provide you the best exchange rates at all times.
On booking a transfer request, we guarantee the same exchange rate for 24 hours from the time the transfer was booked.
We provide multiple payment methods for your convenience. When you submit a transfer request, you are prompted to select one of the below payment method.
Yes, you may transfer funds 'in advance' to us, prior to booking a transfer request. Transferring funds 'in advance' is recommended if you are constrained by transfer amount limits, imposed by your bank. It would also expedite your money transfer.
Once you submit a transfer request, we will send a confirmation mail to your registered email with the transfer details. We also generate a receipt which will be emailed to you on receiving the payment from you.
If the transfer is yet to be processed, you can create an amendment request for your transfer and it can be tracked under ‘My Requests’.
Select ‘My Transfers’ from home page to get the list of transfers. Select the transfer which has to be cancelled and click on the ‘Cancel’ button. You can apply for cancellation, only if the transfer is still under processing.
Usually we take 2 - 3 working days to process your cancellation request and refund you. This might vary depending upon the country and the service you selected.
We ask for additional documents in the following cases.
The time taken to credit your recipient account depends upon your recipient country. Generally we credit your recipient account, within 1 business day.
Your payment might be delayed for one of the below reasons.
If you still face any issues, please contact us at 1300 557 817.
Please verify if your recipient
If you still face any issues, please contact us at 1300 557 817.
Most definitely, we use 256 bit SSL security on our website. This offers highest level of data security. Our company is also regulated by the AUSTRAC and we employ a high level of anti-money laundering and compliance data analysis techniques to ensure data integrity and security for our clients. Further, your money is transmitted only through leading international banks and reputed payment service providers.
has a well defined privacy policy to protect your personal information. We collect minimum required personal information for successful completion of your remittance and to comply with regulations.
If you still face any issues, please contact us at .
If you still face any issues, please contact us at .